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Hospitality Talk Episode 7

Why Restaurant Chains such as Jamie's Italian, Byron Burger and Prezzo are blaming the wrong people for their failings! https://youtu.be/mIZQu4it9gM...

Hospitality Talk Episode 3 – This time it’s TripAdvisor!

So, I decided this time to take on TripAdvisor and reveal why SO MANY businesses use it incorrectly (and often have the wrong person doing responses!) - oh, and sorry guys - I do swear in the video once and was too shattered to reshoot...

Where the money you pay for your hotel room goes!

To those in the industry, this post will come as no surprise, but have you ever wondered just what exactly you are paying for when you pay for your hotel room?  Well, this is a breakdown of that room rate and those costs - as...

Effective Leadership in the Hospitality (or any) Industry

Hotels are hard work - long hours, lots of demands and often trying to juggle one hundred different things at once. On top of this you have to co-ordinate many departments, with differing tasks and performance measures and most importantly, you have to deal with...

The Joy of Bias

The title of this post is actually ironic - bias is not a joyful thing in most circumstances, but can be used to your advantage despite being mainly disadvantageous.  The rule of bias is simple - bias is defined as 'inclination or prejudice for or...