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Hospitality Talk Episode 3 – This time it’s TripAdvisor!

So, I decided this time to take on TripAdvisor and reveal why SO MANY businesses use it incorrectly (and often have the wrong person doing responses!) - oh, and sorry guys - I do swear in the video once and was too shattered to reshoot...

Where the money you pay for your hotel room goes!

To those in the industry, this post will come as no surprise, but have you ever wondered just what exactly you are paying for when you pay for your hotel room?  Well, this is a breakdown of that room rate and those costs - as...

Effective Leadership in the Hospitality (or any) Industry

Hotels are hard work - long hours, lots of demands and often trying to juggle one hundred different things at once. On top of this you have to co-ordinate many departments, with differing tasks and performance measures and most importantly, you have to deal with...

The Joy of Bias

The title of this post is actually ironic - bias is not a joyful thing in most circumstances, but can be used to your advantage despite being mainly disadvantageous.  The rule of bias is simple - bias is defined as 'inclination or prejudice for or...

Handling Un-Guaranteed Bookings

What do you do when you are full and you have loads of unguaranteed reservations?  This is a question that many reception staff pose to each other and to management but often do not actually know the answer to; similarly, many smaller hotels and independents...

Sharing is caring

So, it has been almost forever since I last blogged, and quite honestly it's because I have been too busy with life and work! But I am back and will hopefully be able to blog more often now! The hospitality industry, as with many others, is...

Recruitment is a two way process…

5 things that annoy me about companies recruitment processes - the views of an applicant. Article upon article is available that tells applicants how to stand out; but I fail to see many that actually tell employers how to recruit properly and professionally. ...