Chocolate Pillow | Operations
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Operations

Are Chefs becoming more fickle? – Hospitality Talk Episode 5

So, here I tackle a claim from some restaurateurs that chefs are getting more fickle about their working life and actually attending for interviews etc - well, maybe if the employer considered there marketing channels and working environment, the 'problem' wouldn't exist! https://youtu.be/v4K706TBziE   This is drawn from...

Effective Leadership in the Hospitality (or any) Industry

Hotels are hard work - long hours, lots of demands and often trying to juggle one hundred different things at once. On top of this you have to co-ordinate many departments, with differing tasks and performance measures and most importantly, you have to deal with...

Some thoughts about you and your hospitality career!

As readers will know, I live and breathe hospitality and work 'on the ground' in a hotel, albeit at management level (90% of my time is spent on the floor doing the job of those I manage, so I am usually found checking guests in...

The Power of Choice

Every day, you make hundreds, if not thousands of choices and todays hotel guest is no different.  So I wanted to impart on you some advice regarding choice and enabling this and even using it to your advantage for complaint handling. A choice is made either...

The subtle power in one word

Hey again peeps!  As many of you know, I am very keen on the psychology of complaints and complainers, and how they can be responded to.  Recently I cam across something that I wanted to share with you.  This will just be a quick post! Whenever...

Stress – it’s not all about you!

Stress is something that everyone encounters, but have you ever thought beyond yourself when considering the effects of stress? Some people thrive in a world of stress, using certain types of stress to drive them on and push them forward.  I am one of these people...