Chocolate Pillow | My Rants
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My Rants

How to annoy a receptionist!

Well, it has been a busy few months for me with the starting of a new job and the run up to Christmas but now I have returned with a fairly tongue-in-cheek post aimed at everyone who ever stays in a hotel. The world of Reception...

How NOT to sell to people!

I recently began investigating the cost comparison between new car and old car, with particular interest in contract purchasing a new vehicle - oddly, this showed me a lot of flaws in the sales tactics of many people, that often see themselves appearing in hotel...

Mental Health and Your Staff

This is an article prompted by the recent episode of Restaurant Wars on BBC2 (aired 21st April 2014) - for those unfamiliar with the show, it is basically following the pre-opening and launch of 2 restaurants by celebrity chefs, both being opened in Manchester (and...

Overbooking is more hassle than it’s worth!

Firstly for my regular readers - sorry for the lack of posts recently; lots of stuff going on in my life and lots of working hard!  But here I am again with another ramble on about hotel practices! I regularly review what drew people to my...

How to de-motivate your staff

There are articles numbering the high thousands or even millions, that tell you how to motivate your staff.  So rather than write another one of those, I decided to tell everyone how to de-motivate their staff as this will really emphasise just how your every...

Discrimination – truth or perception?

I recently read about an incident at a restaurant that would normally be enough to make my blood boil, but then I heard the restaurant's defence, and it made me realise that in the current world, many things are thrown under the banner of 'discrimination'...

TripAdvisor – hoteliers, it’s time to stop the excuses!

I know full well that as I type this, I am about to bring on the wrath of almost every hotelier out there, but I for one am sick to the back teeth of hearing hoteliers create excuse after excuse after elongated drawn out over-explained...

Are we ever more than statistics? Mine and My husbands story

I have worked for many years in Hospitality, and have been a contributory member of society for most of my life, but sometimes things happen that make you wonder if you as a person actually matter. For several years my partner has battled depression, anxiety and...

The Myth of the Difficult Customer

Many of you will be in a position to understand the 'difficult' customer and just how draining they can be; but does such a thing as the 'Difficult Customer' actually exist or is this just a Customer Service Myth? I recently had cause to think about...

How to manage overbooking… properly!

I have written many an article that slanders overbooking and how detrimental this can be to a hotel's reputation.  But there are some positives to it too...