Chocolate Pillow | My Rants
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My Rants

Are Chefs becoming more fickle? – Hospitality Talk Episode 5

So, here I tackle a claim from some restaurateurs that chefs are getting more fickle about their working life and actually attending for interviews etc - well, maybe if the employer considered there marketing channels and working environment, the 'problem' wouldn't exist! https://youtu.be/v4K706TBziE   This is drawn from...

Hospitality Talk Episode 3 – This time it’s TripAdvisor!

So, I decided this time to take on TripAdvisor and reveal why SO MANY businesses use it incorrectly (and often have the wrong person doing responses!) - oh, and sorry guys - I do swear in the video once and was too shattered to reshoot...

Some thoughts about you and your hospitality career!

As readers will know, I live and breathe hospitality and work 'on the ground' in a hotel, albeit at management level (90% of my time is spent on the floor doing the job of those I manage, so I am usually found checking guests in...

The Power of Choice

Every day, you make hundreds, if not thousands of choices and todays hotel guest is no different.  So I wanted to impart on you some advice regarding choice and enabling this and even using it to your advantage for complaint handling. A choice is made either...

Handling Un-Guaranteed Bookings

What do you do when you are full and you have loads of unguaranteed reservations?  This is a question that many reception staff pose to each other and to management but often do not actually know the answer to; similarly, many smaller hotels and independents...