Chocolate Pillow | Housekeeping
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Housekeeping

The importance of understanding your staff

There is no shortage of articles about management, and definitely no shortage of advice on how to be the 'perfect' manager; I do not proclaim to be the perfect manager, nor am I the strongest manager out there. I have my flaws, shy away from...

TripAdvisor – The Hotelier and User’s Best Enemy?

Hello again all, So I have covered Groupon before, but there is an even bigger monster that almost every hotelier or restaurateur in the world has had lurk over their shoulder at some point or another; the beast known as TripAdvisor. I previously looked at how Groupon...

How to complain, part 2

Okay, so last week I talked about when to complain, and who to complain to. This week I want to talk about how to actually phrase your complaint face to face, and how to ensure you receive the best results for yourself. I know that when...

How to complain

So, it has been a while, but I am back after 2 weeks in Tunisia and then another 2 weeks catching up on my workload! When we went on holiday, and when we returned, there were several issues that caused us to complain to the tour...