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The Reality of Online Hotel Reservations

  One of the most convenient ways to book a hotel room online is through travel booking sites such as Expedia, Travelocity, and Orbitz. Although these websites provide a fairly quick and easy way to make a reservation and there are many sites to choose from,...

Breakfast, Hospitality and the Sales Department

What better way to jumpstart momentum at your hotel than to enjoy a cup of coffee and great conversation with your current guests? They are your best resources for discovering local businesses, special events and other key contacts that can actually generate a lot of...

Welcome to our new contributor – Rebekah J Fishel

Today I get to introduce you to the first new contributor to the Chocolate Pillow site - Rebekah J Fishel. Rebekah is a hospitality success story, and a passionate individual with a true understanding of the 'nuts and bolts' of the industry. She took some...

A Glass of Champagne – freebie or Investment?

Lovingly allowed to re-produce from - this article talks about the ins and outs of providing freebies to guests in restaurants, specifically on arrival - the philosophy can be expanded to any service industry in the world and this entry is just a fantastic...