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F & B

Sales and Revenue vs. Operations – The ongoing battle!

So, in my last post I talked about overbooking, and in a few previous rants I have touched on the difference between operations and revenue teams in hotels. I have decided to consolidate my arguments for this in to one single post to hopefully get...

A Glass of Champagne – freebie or Investment?

Lovingly allowed to re-produce from www.thecriticalcouple.com - this article talks about the ins and outs of providing freebies to guests in restaurants, specifically on arrival - the philosophy can be expanded to any service industry in the world and this entry is just a fantastic...

The impact of poor revenue management (Part 2 – Selling rates)

So last time, I talked about special offers and how, when managed poorly, they can have a severely detrimental impact on your business, staff and guests; this time I want to talk some more on the subject of revenue management and how management of the...

Dealing with deaths in a hotel

One thing that no-one admits to you when you go into the hotel trade is that people die, and they may well die on your shift or in your premises. And when this does happen, no-one ever tells you what to do, shock generally takes...

Charging for extras in hotels, right or wrong?

On a recent edition of the Hotel Inspector (UK - channel 5), hospitality businesswoman and member of the Charles Forte hotel dynasty Alex Polizzi, quite blatantly advised a hotelier to start charging for extras and stop giving them away for free. Now you may be...

The importance of understanding your staff

There is no shortage of articles about management, and definitely no shortage of advice on how to be the 'perfect' manager; I do not proclaim to be the perfect manager, nor am I the strongest manager out there. I have my flaws, shy away from...

TripAdvisor – The Hotelier and User’s Best Enemy?

Hello again all, So I have covered Groupon before, but there is an even bigger monster that almost every hotelier or restaurateur in the world has had lurk over their shoulder at some point or another; the beast known as TripAdvisor. I previously looked at how Groupon...

How a hotel should use Groupon effectively

So, my last post about changes in consumer behaviour due to sites such as Groupon provoked a fair amount of debate, and indeed in that post I dared to infer the hotel is to blame if a deal does not work. Hotels agreed with me, people...

How Groupon etc changed consumer spending

I will no doubt not be the first to bring this up, nor will I be the last, but I think it is high time my opinion was added to the others that have gone before and will go after me. I know the title of...