Chocolate Pillow | standards
58
archive,tag,tag-standards,tag-58,ajax_fade,page_not_loaded,boxed,vertical_menu_enabled,,qode-theme-ver-6.3,wpb-js-composer js-comp-ver-4.3.5,vc_responsive
 

standards Tag

  • All
  • All
  • F & B
  • Front of House
  • Guest Blogs
  • Housekeeping
  • Maintenance
  • My Rants
  • Operations
  • Reviews
  • Sales/Revenue
  • Uncategorized
  • Vlog
Are Chefs becoming more fickle? – Hospitality Talk Episode 5

So, here I tackle a claim from some restaurateurs that chefs are getting more fickle about their working life and actually attending for interviews etc - well, maybe if the employer considered there marketing channels and working environment, the 'problem' wouldn't exist! https://youtu.be/v4K706TBziE   This is drawn from...

Effective Leadership in the Hospitality (or any) Industry

Hotels are hard work - long hours, lots of demands and often trying to juggle one hundred different things at once. On top of this you have to co-ordinate many departments, with differing tasks and performance measures and most importantly, you have to deal with...

Gift
All Feedback is a Gift

I have written before (many times) about handling feedback on TripAdvisor, but how about dealing with criticism in general? Someone once said to me that 'all feedback is a gift, no matter how it is presented' and I have always thought of this when...

How to respond when things go wrong!

It is not very often that I hear something that changes my ethos on customer service - every day I see hundreds of articles and tips that provide advice on handling situations, and indeed I have myself been guilty of writing a few of these...

Engage and Educate, Don’t Serve!

Trends change in hospitality on an almost weekly basis, with consumers quickly changing tactic on how they want to be served and what their ideals are.  Whilst this may seem fickle to some, it is the nature of the industry - what was novel and...

The Hotel Standards Compendium

2014 is the Year of Hotel Standards Coming on 1st March 2014 – the first ever book to lay down a definitive set of Hotel Standards for hoteliers launches across the globe with the publication of ‘The Hotel Standards Compendium’   The Hotel Standards Compendium – The first ever set...

Dealing with complaints: The Assertive Complainer

Previously I have discussed many different complainer types, and in this penultimate post of the series, I want to talk about the type of complainer who will always want to get their own way - the Assertive Complainer. Many people will want to re-brand this complainer...

Dealing with complaints: The Empathetic Complainer

I have previously spoken about Silent, Professional, Social and Aggressive complainers, all types of complainer that can intertwine with each other to create a very 'difficult' situation.  Now I want to talk about the type of complainer who most assume to be the easiest to...

Dealing with complaints: The Professional Complainer

In my last post of the series, I introduced you to a fairly business-damaging complainer - the Silent Complainer.  This time, I want to talk about a complainer who (for all appearances) can make your life very difficult (but can also be easier to deal...