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Dealing with Damage in Hotels

It is a fact of life that every hotel at some point has a room 'trashed'.  I am not talking about someone just accidentally smashing a glass, or leaving a stain on the bedsheets (I just heard you 'eewwww'!); I am talking about damage that...

The danger of low room rates

It is an age of austerity and hoteliers will be the first to admit that times are hard. Competition has changed within the industry; where once people looked for the best quality experience and best value for money, consumerism and the appearance of daily deal...