Chocolate Pillow | Overbooking
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Overbooking Tag

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Outbooking – the results are in!

How does overbooking and out booking affect guests? The latest results of an impact survey provide some revealing insights!...

Overbooking & Outbooking – How to handle it!

I regularly review the search terms used for finding my site, and by far the most common searches relate to outbooking and overbooking.  Surprisingly when searching, there is no definitive standard for outbooking guests and there is not really anything that tells you what to...

The legalities of hospitality

I have had a lot of queries in my past about what a hotel legally can and cannot do, and what is legal or not (including guests screaming at me quoting scripture and verse of bar-room lawyerism).  So I thought I would write a few...

How to manage overbooking… properly!

I have written many an article that slanders overbooking and how detrimental this can be to a hotel's reputation.  But there are some positives to it too...

When morals met money…

Here I go again - this time I look at the morality of situations in hotels and have a look at how business and moral issues effect the guest experience, in particular, with overbooking!...

Why overbooking should be cancelled!

Overbooking is a fact of life in hotels, and whether you love or hate it there is a very important question that in 18 years of hospitality, I have never had asked of me nor ever asked of anyone else I work with...