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Handling Un-Guaranteed Bookings

What do you do when you are full and you have loads of unguaranteed reservations?  This is a question that many reception staff pose to each other and to management but often do not actually know the answer to; similarly, many smaller hotels and independents...

How a hotel should use Groupon effectively

So, my last post about changes in consumer behaviour due to sites such as Groupon provoked a fair amount of debate, and indeed in that post I dared to infer the hotel is to blame if a deal does not work. Hotels agreed with me, people...

How Groupon etc changed consumer spending

I will no doubt not be the first to bring this up, nor will I be the last, but I think it is high time my opinion was added to the others that have gone before and will go after me. I know the title of...