The Hotel Standards Compendium is a world-first title brought to you by international hospitality author Matt Shiells-Jones. After over 2 years of research and writing, Matt has finally managed to set down a definitive edition of standards for hotels across the world to achieve. Researched via real-life visits and inspections of hotels, standards laid down by tourism boards worldwide and hundreds of notes and guest reviews, this title provides a must-have book for any hotelier.
The Hotel Standards Compendium sets down standards across all areas of the hotel from public areas to bedrooms, restaurant to ski-slopes and beyond, providing real-life practical advice and experience to accompany the standards laid down; the main advantage of the title is the conversational, practical tone that allows the reader to dip in and out, whilst understanding why a standard is needed and how it can be achieved.
As a world first title the book will be continually evolving to keep up with ever-changing expectations of guests and changes to technology. This title is not just a must-read for every hotelier, it is a companion manual that is essential to providing the best possible experience to guests for every discerning hotel manager.