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Publications

How to be a Hotel Receptionist

How to be a Hotel Receptionist

How to be a Hotel Receptionist was Matt’s first title.  This book outlines many different aspects of working on a hotel reception desk; from taking reservations to dealing with complaints, from allocating rooms to out booking guests.  This title has sold to people across the world from all types of backgrounds including receptionists, trainees, teachers and managers.
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It's Everywhere!

Also available in most major book stores and eBook formats.

The Hotel Standards Compendium

The Hotel Standards Compendium

The Hotel Standards Compendium is Matt’s second, and largest, title.  It is also entirely unique in being the world’s first book to lay down a set of definitive standards for hotels to follow.  Using personal experience, tourism board standards from across the world and inspections of hotels across the world, this title provides detailed standards that are essential to the success of any hotel.
Buy on Lulu.comBuy on Amazon
It's Everywhere!

Also available in most major book stores and eBook formats.

Short Blurb

How to be a Hotel Receptionist is a book focused on ‘how to’ rather than ‘what to’ – processes and procedures are outlined, best practice is defined, but the focus is about how to achieve the end result in the best possible way to suit your working environment.  Matt Shiells-Jones, renowned hospitality and guest care blogger, is your companion on the journey of facing the reality of the hotel reception desk.

Long Blurb

How to be a Hotel Receptionist is a must-read guide to the world of Hotel Reception, brought to you by Matt Shiells-Jones, the renowned international writer and blogger.  The entire book was written whilst Matt was working as a Front of House Manager, so provides advice and guidance from a real reception desk, with many examples of scenarios and helpful hints for overcoming common problems.

This book is an ideal companion for those new to reception, or for this new to a reception management role who are looking to up skill on standards, practices and resolving problems.  The book contains almost every conceivable common situation – from out booking to allocating rooms; from taking reservations to replying to complaints, this title has a conversation with the reader to provide skills and support ‘straight from the front desk’.

Book Info

  • Book Information

    • Title: How to be a Hotel Receptionist
    • Author: Matt Shiells-Jones

       

    • Publisher: MattShiells-Jones 
    • ISBN: 978-1-4716-1406-4 
    • Recommended Retail Price: £9.99 
    • Format: Perfect-Bound Paperback, e-book 
    • Pages: 160 
    • Publication Date: 15 March 2012

Short Blurb

Hoteliers across the world finally receive a reference manual for their hotel, in the form of the Hotel Standards Compendium.  Written after 2 years of research, Matt Shiells-Jones (renowned hospitality blogger and author) provides the world-first book of hotel standards.  Setting minimum expectations for guests from security to swimming, and bedding to bathrooms, this title is a must-have guide to standards for any hotelier.

Long Blurb

The Hotel Standards Compendium is a world-first title brought to you by international hospitality author Matt Shiells-Jones.  After over 2 years of research and writing, Matt has finally managed to set down a definitive edition of standards for hotels across the world to achieve.  Researched via real-life visits and inspections of hotels, standards laid down by tourism boards worldwide and hundreds of notes and guest reviews, this title provides a must-have book for any hotelier.

The Hotel Standards Compendium sets down standards across all areas of the hotel from public areas to bedrooms, restaurant to ski-slopes and beyond, providing real-life practical advice and experience to accompany the standards laid down; the main advantage of the title is the conversational, practical tone that allows the reader to dip in and out, whilst understanding why a standard is needed and how it can be achieved.

As a world first title the book will be continually evolving to keep up with ever-changing expectations of guests and changes to technology.  This title is not just a must-read for every hotelier, it is a companion manual that is essential to providing the best possible experience to guests for every discerning hotel manager.

Book Info

  • Book Information

    • Title: The Hotel Standards Compendium 
    • Author: MattShiells-Jones 
    • Publisher: MattShiells-Jones 
    • ISBN: 978-1-291-74498-9 
    • Recommended Retail Price: £79.99 
    • Format: Casewrap Hardback, Paperback and eBook 
    • Pages: 476 
    • Publication Date: March 2014