Chocolate Pillow | How to be a Hotel Receptionist
12
post-template-default,single,single-post,postid-12,single-format-standard,ajax_fade,page_not_loaded,,vertical_menu_enabled, vertical_menu_transparency vertical_menu_transparency_on,qode-theme-ver-6.3,wpb-js-composer js-comp-ver-4.3.5,vc_responsive
 

How to be a Hotel Receptionist

03 Mar How to be a Hotel Receptionist

[openbook booknumber=”9781471606991″]

This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training.

It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers.

[pix_button bg_color=”#888888″ bg_hover=”#666666″ text_color=”#ffffff” border_color=”#666666″ border_size=”0″ size=”medium”]Buy Paperback[/pix_button] [pix_button bg_color=”#888888″ bg_hover=”#666666″ text_color=”#ffffff” border_color=”#666666″ border_size=”0″ size=”medium”]Buy for Kindle[/pix_button] [php function=1 ][/php]
Matt Shiells-Jones
matt@chocolatepillow.com

Husband, Author, Hotel Manager and ambitious 'old cat lady'



%d bloggers like this: