Chocolate Pillow | Matt S-J
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Author: Matt S-J

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Are Chefs becoming more fickle? – Hospitality Talk Episode 5

So, here I tackle a claim from some restaurateurs that chefs are getting more fickle about their working life and actually attending for interviews etc - well, maybe if the employer considered there marketing channels and working environment, the 'problem' wouldn't exist! https://youtu.be/v4K706TBziE   This is drawn from...

Hospitality Talk Episode 3 – This time it’s TripAdvisor!

So, I decided this time to take on TripAdvisor and reveal why SO MANY businesses use it incorrectly (and often have the wrong person doing responses!) - oh, and sorry guys - I do swear in the video once and was too shattered to reshoot...

Where the money you pay for your hotel room goes!

To those in the industry, this post will come as no surprise, but have you ever wondered just what exactly you are paying for when you pay for your hotel room?  Well, this is a breakdown of that room rate and those costs - as...

Effective Leadership in the Hospitality (or any) Industry

Hotels are hard work - long hours, lots of demands and often trying to juggle one hundred different things at once. On top of this you have to co-ordinate many departments, with differing tasks and performance measures and most importantly, you have to deal with...

Some thoughts about you and your hospitality career!

As readers will know, I live and breathe hospitality and work 'on the ground' in a hotel, albeit at management level (90% of my time is spent on the floor doing the job of those I manage, so I am usually found checking guests in...

The Power of Choice

Every day, you make hundreds, if not thousands of choices and todays hotel guest is no different.  So I wanted to impart on you some advice regarding choice and enabling this and even using it to your advantage for complaint handling. A choice is made either...