Chocolate Pillow | 2013 November
0
archive,date,ajax_fade,page_not_loaded,,vertical_menu_enabled, vertical_menu_transparency vertical_menu_transparency_on,qode-theme-ver-6.3,wpb-js-composer js-comp-ver-4.3.5,vc_responsive
 

November 2013

  • All
  • All
  • F & B
  • Front of House
  • Guest Blogs
  • Housekeeping
  • Maintenance
  • My Rants
  • Operations
  • Reviews
  • Sales/Revenue
  • Uncategorized
Dealing with complaints: The Aggressive Complainer

I have already talked about Silent, Professional and Social Complainers, and now I get in to the territory of every employees nightmare - the Aggressive Complainer. An Aggressive Complainer is not all fists and fights as you may think - they can also be 'Passive Aggressive'...

Dealing with complaints: The Social Complainer

Previously I have talked about the Silent and Professional complainers - now I move on to a growing complainer type, one that is becoming more and more 'powerful' against businesses - the Social Complainer. A Social Complainer is pretty much what it says on the tin...

Dealing with complaints: The Professional Complainer

In my last post of the series, I introduced you to a fairly business-damaging complainer - the Silent Complainer.  This time, I want to talk about a complainer who (for all appearances) can make your life very difficult (but can also be easier to deal...

Dealing with complaints: The Silent Complainer

This post is the first in a series that analyses the types of complainer that people are and how best to deal with them when faced with a complaint, either face to face or otherwise.  These complainer types are also dealt with in my book...