Chocolate Pillow | 2013 January
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January 2013

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The Myth of the Difficult Customer

Many of you will be in a position to understand the 'difficult' customer and just how draining they can be; but does such a thing as the 'Difficult Customer' actually exist or is this just a Customer Service Myth? I recently had cause to think about...

Augmented reality and hospitality… the next generation of hotels?

For anyone that knows me, I am a hospitality passionate geek who loves gadgets and fun new toys - particularly those that have an application within the hotel environment.  Having a usual muse around a variety of blogs today, I found a little post about...

Is TripAdvisor failing hoteliers?

2013 brings a hopefully prosperous new year for all hoteliers, but also inevitably means yet further growth of TripAdvisor; but is this behemoth of online reviews actually doing hoteliers any favours - does it even care about them? As almost any hotelier who uses TripAdvisor will...