Chocolate Pillow | 2012 March
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March 2012

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Simple Things, Massive Impact

I was at work several weeks ago when someone drew my attention to a tiny detail that had made a guest fall in love with our hotel and decide to go on to tell all her friends and family about us on every possible format...

How to be a Hotel Receptionist

[openbook booknumber="9781471606991"] This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking...


Welcome to the new look Chocolate Pillow site. ¬†We have stripped back and streamlined the entire site to make it easier for users to access content.   To do this we moved on to the highly popular Wordpress framework and have implemented a few small features to...