Welcome to Chocolate Pillow
Welcome to the new look Chocolate Pillow site. We have stripped back and streamlined the entire site to make it easier for users to access content.
To do this we moved on to the highly popular WordPress framework and have implemented a few small features to help everyone:
- Membership is free to all subscribers; having membership allows you to post comments, questions and answers. For security purposes, if you do not have a membership you will not be able to post comments or questions to the site. This ensures that you are reading a site that has comments and posts of real value to you, and not just comment after comment about cheap pills for various health concerns or sites tailored to an adult audience!
- Q&A section; now you can ask a question and get answers from leading industry minds across the world.
- Links and downloads of handy files, checklists and guides for use in your hotel.
- Industry leading advice and contributions from leading experts across the world.
We are always looking for people to contribute to the site, so if you would like to get your own section or article featured, please get in touch via the contact page.
Enjoy your stay!
Matt
Latest Posts:
Protected: RBI
There is no excerpt because this is a protected post.How not to treat your customers… Update
Okay, so after my last ran about Thomson and their non existent terms and conditions I have finally heard from ABTA, a glorious 6 weeks later…. Basically they have no interest and have told me to take it to arbitration, which is pointless, as mine is a legal argument and arbitration will cost me money! [...]Complaint handling – making offers
Hello again all! It has been a busy few weeks for me recently, so the entries for the blog have been a bit delayed… Saying that, it has actually been possible for me to write them, I have just been a bit lazy! The busy thing is just an excuse and I intend on sticking [...]Complaint Handling lesson 1
Welcome once again to my weekly blog, I hope you enjoyed last weeks entry! This week I want to talk about complaint handling, and offer a few little pieces of advice that may help you out when dealing with complaints (or even whilst complaining!). Now I recently had cause to complain to a large holiday [...]My first blog for DeVere
As some of you may know, I currently work for De Vere Group and have recently been commissioned by them to contribute to their blog on a weekly basis. My first entry has just been published online at Facebook.com/DeVereHospitality – like them and click their ‘welcome’ tab then ‘news’ and you will see my entry [...]
